EasyBlue — Terms of Service

Last updated: 20 July 2026

EasyBlue is a service operated by SKYBNETIC SAS (“SKYBNETIC”, “we”, “us”), a company registered in Yaoundé, Cameroon. These terms govern your use of EasyBlue. By messaging the service, you accept them.

1. The service

EasyBlue is a conversational assistant that lets Camtel Blue subscribers:

• check a Blue account (balance, active bundles, usage, top-up history);
• top up a Blue number, paying by Mobile Money;
• track a top-up and get help.

The service is available through WhatsApp, Facebook Messenger, Instagram and Telegram. There is no app to install and no account to create.

2. Independence

SKYBNETIC is an independent operator. EasyBlue is not an official Camtel service and is not affiliated with, endorsed by, or sponsored by Camtel. “Camtel” and “Blue” are trademarks of their respective owners and are used descriptively, to identify the accounts the service can manage.

3. Eligibility

You must be 18 or older and legally able to enter into a contract. The service concerns Camtel Blue lines in Cameroon.

4. Your commitments

• Provide accurate information, in particular the Blue number to top up. A wrong number results in a top-up to the wrong account, which cannot be recovered. Check the number before confirming.
• Only check an account you hold or are authorised to access. Consultation requires proof of ownership (a code sent by SMS to that number, or the account password).
• Only use payment methods you hold or are authorised by the holder to use.
• Do not use the service for fraud, money laundering, unauthorised resale, or to circumvent our controls.
• Do not attempt to access the service by unauthorised automated means, disrupt it, or compromise its security.

5. Pricing and payment

The top-up amount and any applicable fees are shown to you before you confirm. Nothing is charged without your explicit confirmation.

Payments are executed by our Mobile Money providers, who may apply their own fees and terms, independent of ours. We neither collect nor store your Mobile Money PIN.

6. Delivery of the top-up

Once payment is confirmed, the top-up is carried out and a receipt is sent to you in the conversation. Delivery is usually immediate, but stated timings are indicative: they also depend on the availability of the Mobile Money networks and of the operator.

7. Failures, claims and refunds

If a payment was charged but the top-up did not go through, write to us in the conversation or at the address at the bottom of this page, stating the number topped up, the amount and the time.

• We check the transaction and, as appropriate, either complete the top-up or refund the amount charged.
• Refunds are processed manually and returned to the Mobile Money account used for payment. Allow a few business days.
• A top-up correctly delivered to the number you entered is not refundable, including where you entered the number incorrectly.

8. Availability

We aim for continuous service but do not guarantee it. The service may be interrupted for maintenance, or because of a failure of the messaging platforms, the Mobile Money networks or the operator. We may modify or discontinue all or part of the service.

9. Suspension

We may suspend or refuse access in the event of a breach of these terms, suspected fraud or abuse, or a legal obligation. You may stop using the service at any time, including by blocking the bot on the relevant platform.

10. Liability

The service is provided “as is”. To the extent permitted by law, our liability in respect of a transaction is limited to the amount of that transaction. We are not liable for indirect damages, nor for failures attributable to the messaging platforms, the Mobile Money providers or the operator. None of these limitations restricts your mandatory rights under applicable law.

11. Intellectual property

EasyBlue, its name, logo and content belong to SKYBNETIC SAS. These terms grant you no rights over them.

12. Personal data

How we process your data is described in the EasyBlue privacy policy. To request deletion of your data, see the data deletion page.

13. Governing law

These terms are governed by Cameroonian law. Failing an amicable settlement, the competent courts of Yaoundé have exclusive jurisdiction.

14. Changes

We may update these terms. The “last updated” date above reflects the current version. Continuing to use the service after an update constitutes acceptance.

15. Contact

SKYBNETIC SAS · Yaoundé, Cameroon
contact@skybnetic.com