EasyBlue — Privacy Policy

Last updated: 20 July 2026

EasyBlue is a conversational assistant operated by SKYBNETIC SAS (“SKYBNETIC”, “we”, “us”), a company registered in Yaoundé, Cameroon. It lets Camtel Blue subscribers check their account, top up and get help directly inside a messaging app (WhatsApp, Facebook Messenger, Telegram). This notice explains what data EasyBlue processes, why, and your rights.

1. Scope

This policy covers the EasyBlue service available through WhatsApp, Facebook Messenger and Telegram. It complements the skybnetic.com website privacy policy.

2. Information we process

• Messaging identifiers — your identifier on the platform you use (Messenger “PSID”, WhatsApp number or Telegram id) and your public display name, used to reply to you. We do not receive your phone number through Messenger.
• Message content — the messages you send to the service and our replies, to understand and act on your request.
• Blue account number — the Camtel Blue number you provide to check or top up an account.
• Camtel account data — during a consultation, and after verification via a code sent by SMS to your Blue number, we read your balance, active bundles and top-up history from Camtel on demand, solely to display them to you.
• Top-up / payment data — when you top up, the amount, Mobile Money operator and number involved are processed to carry out the transaction. Payments are handled by our Mobile Money providers; we do not store your PINs or banking credentials.
• Technical data — standard logs and security data (timestamps, technical identifiers) to deliver and protect the service.

3. How we use it

• To respond to your messages and provide the help you request.
• To check your Blue account on your request (after SMS code verification).
• To carry out the Mobile Money top-ups you initiate and issue you a receipt.
• To secure the service and prevent fraud and abuse.
• To comply with legal obligations.

4. AI processing

To understand your natural-language messages and respond, conversation content may be processed by third-party AI models (Google Gemini, Anthropic Claude) through their APIs. This content is not used to train those models. No decision producing legal effects is made in a fully automated way without the possibility of human contact.

5. Sharing

We do not sell your data. We share it only with the providers needed to run the service:

• Messaging platforms — Meta (WhatsApp, Messenger) and Telegram, to deliver messages.
• Camtel — for Blue account consultation and top-up.
• Mobile Money providers — to execute the payments you initiate.
• AI providers — Google and Anthropic, for the conversational processing described above.
• Hosting and infrastructure — to operate and secure the service.

And where required by law.

6. Retention and security

Conversation state and session data are kept temporarily, encrypted, and expire automatically after a short period. Any sensitive data (for example an account password needed for consultation) is encrypted. Camtel account data is read on demand for display and is not kept as a permanent directory. We then retain only the minimum needed for transaction record-keeping and legal compliance, and delete or anonymise the rest.

7. Your rights and choices

You can stop using the service at any time, block the bot on the relevant platform, or contact us to request access to, correction of, or deletion of your personal data. To exercise these rights, contact us at the address below.

8. Children

The service is intended for holders of a Camtel Blue line and is not directed to anyone under 18.

9. Changes

We may update this policy. The “last updated” date above reflects the current version.

10. Contact

SKYBNETIC SAS · Yaoundé, Cameroon
contact@skybnetic.com